At KTM Facilities Management LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website (www.ktm.ae), services, or communications.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or providing your personal information.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, email, phone number, and job title (when you contact us or request a service)
- Company name and address (for business inquiries or contracts)
- Payment details (for transactions, processed securely via third-party providers)
Non-Personal Information
- Browser type, IP address, and device information (for website analytics)
- Cookies and tracking data (to improve user experience—see Section 5)
Sensitive Data
We do not intentionally collect sensitive personal data (e.g., racial/ethnic origin, religious beliefs). If such information is shared with us, it will be protected under this policy.
2. How We Use Your Information
We use collected data for:
✔ Providing and improving our services
✔ Responding to inquiries or service requests
✔ Processing payments and contracts
✔ Sending updates or marketing communications (with consent)
✔ Analyzing website traffic and user behavior
✔ Complying with legal obligations (e.g., UAE labor laws)
3. Data Sharing & Disclosure
We do not sell your personal information. Data may be shared with:
- Service Providers: Trusted third parties (e.g., payment processors, IT support) who assist in operations (under confidentiality agreements).
- Legal Authorities: If required by UAE law or to protect our rights/safety.
- Business Transfers: In case of mergers, acquisitions, or asset sales.
4. Data Security
We implement industry-standard measures to protect your data, including:
- Encryption (SSL) for online transactions
- Secure servers with restricted access
- Regular security audits
However, no digital transmission is 100% secure. Users share information at their own risk.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance user experience (e.g., saved preferences)
- Analyze traffic (via tools like Google Analytics)
- Deliver targeted ads (if applicable)
You can disable cookies via browser settings, but some website features may not function properly.
6. Your Rights
Under UAE data protection guidelines, you may:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Withdraw consent for data processing (where applicable)
7. Third-Party Links
Our website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies separately.
8. Policy Updates
We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date. Continued use of our services constitutes acceptance.